Privacy

At the Lighthouse Keeper’s Cottage we only ask you for the information we need to send you newsletters and offers if you want them, and to understand how our website is used.

When our booking and payment systems are open for use, we will also ask you for the data we need to manage them.

We do not pass any of your data to third parties for advertising or marketing.

Our Website

We capture anonymised information about all visits to our website to help us improve the website. We also capture data on how visitors find our website. To help us do this, our website uses small pieces of code called “cookies”.

Our third party service providers listed below may also use cookies while you are using their services to book and pay for your holiday. We have no control over their use of cookies, and their privacy statements are listed below.

Bookings

We will use a third party booking system to manage your booking and contact you about it. The personal data this system stores about you is your name and contact details and the names of everyone in your party. It also stores information about your booking and the dates and amounts of your payments. We can see and update the data. The system we will use is Bookster created by Tribalogic and their privacy policy is here.

Payments

We will use a secure third party payment system to process card payments. The personal data we will be able to see about you is limited to your name and the last four digits of your card, we will never see any other card or account details. The system we expect to use is Stripe and their privacy policy is here.

Use of our Telephone, Wifi and Broadband

Please note our terms of use for the Wifi and Broadband here.

Our telephone and broadband provider is Zen Internet and their Privacy Statement is here. We receive itemised phone bills so we will be aware of the numbers, duration and costs of any calls that you make and we reserve the right to charge them to you at cost plus an administration fee. We have no direct access to data about your use of the wifi or broadband, however we will work with our telephone and broadband provider to co-operate with legal authorities to the fullest extent if we are asked to provide access to information about usage, logs or other records.

Information we keep

Record Keeping

We will record your name and the dates of your booking and the dates and amounts of your payments in our accounting system.

News and updates

We occasionally send out emails with news or special offers. You can unsubscribe from these emails at any time. We do not pass your information to other organisations for marketing purposes. We use Mailchimp for these emails and their privacy policy is here.

We may still email you about your booking even if you opt out of our marketing emails.

About us

Our Data Protection officer is Ben Makin, and you can contact Ben at info@lighthousekeeperscottage.co.uk.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

This privacy policy was last updated on 20th May 2018.